Some Frequently Asked Questions
Shipping
How are shipping costs calculated?
Shipping costs are calculated by weight and current price to send through Priority mail via the USPS. The average weight of one handmade card, interior envelope and mailing envelope costs $1.00.
When will my package be sent?
We usually mail card within 1-2 business days. If you have a custom order, it may take additional time, but you will be informed of any and all progress.
When should my card arrive?
Once the package is sent, it should arrive in 2-3 business days. If you would like your package shipped directly to the recipient, we can add a personal message and mail it for you, simple fill out our FromShopToMail form.
Can I get it faster?
Yes, of course. Simply contact us prior to your purchase, so that we can discuss additional costs and arrange customized purchasing options. Express Mail is overnight for most locations within the continental USA. Two options are available for International shipping:
~ Global Express Guaranteed is 1-3 business days
~ Express Mail International is 3-5 business days
Shipping costs are calculated by weight and current price to send through Priority mail via the USPS. The average weight of one handmade card, interior envelope and mailing envelope costs $1.00.
When will my package be sent?
We usually mail card within 1-2 business days. If you have a custom order, it may take additional time, but you will be informed of any and all progress.
When should my card arrive?
Once the package is sent, it should arrive in 2-3 business days. If you would like your package shipped directly to the recipient, we can add a personal message and mail it for you, simple fill out our FromShopToMail form.
Can I get it faster?
Yes, of course. Simply contact us prior to your purchase, so that we can discuss additional costs and arrange customized purchasing options. Express Mail is overnight for most locations within the continental USA. Two options are available for International shipping:
~ Global Express Guaranteed is 1-3 business days
~ Express Mail International is 3-5 business days
Payment
When is payment due?
Payment is due immediately after you place the order.
What forms of payment do you accept?
We accept payment through PayPal in US Dollars. PayPal is a secure site which also allows you to make purchases without having a PayPal account. To find out more, please visit their website at www.paypal.com
Payment is due immediately after you place the order.
What forms of payment do you accept?
We accept payment through PayPal in US Dollars. PayPal is a secure site which also allows you to make purchases without having a PayPal account. To find out more, please visit their website at www.paypal.com
Refunds/Exchanges
Do you offer refunds and/or exchanges?
No. All sales are final.
What happens if my package is lost or damaged?If your insured package is lost or damaged, you can file an insurance claim via USPS. Please refer to the following website for detailed information and instructions: http://www.usps.com/insuranceclaims/welcome.htm
No. All sales are final.
What happens if my package is lost or damaged?If your insured package is lost or damaged, you can file an insurance claim via USPS. Please refer to the following website for detailed information and instructions: http://www.usps.com/insuranceclaims/welcome.htm
Contact Us
If you have any questions, please contact us anytime.
Email: [email protected]
Or, for more specific requests, please use our contact form.
Email: [email protected]
Or, for more specific requests, please use our contact form.